Terms of use

1. Provider and scope

The provider is EasyNet Informatikai és Számítástechnikai Szolgáltató és Kereskedelmi Korlátolt Felelősségű Társaság (Easynet Kft.). Registered office and postal address: 1139 Budapest, Petneházy utca 37–47. E. lépcsőház, I. emelet 1., Magyarország. Company registration: 01-09-682490; tax number: 11905624-2-42; registry court: Company Court of the Budapest-Capital Regional Court. Official email: support@budapest.app.

These terms apply to the budapest.app website, connected app and account. Privacy: https://budapest.app/privacy. Business participation: https://budapest.app/business/terms. General contact: https://budapest.app/contact and hello@budapest.app.

2. Registration and account security

An account requires an individual aged 18 or over who may enter into the contract. Provide accurate information, complete required checks, accept the terms and read the privacy notice. Only an authorised representative may act for a business.

The electronic contract is formed upon confirmed successful registration; we record the accepted version and time. The terms are available in Hungarian, English and German and can be saved or printed. You can correct information before submitting and later edit supported profile fields in Settings.

Protect your codes, email or phone access and devices. Do not impersonate another person, transfer your account or evade restrictions through a new one. Report suspected misuse to support@budapest.app. Available sign-in methods and checks may vary by region and feature.

3. What the service provides

The service helps people discover Budapest places, offers, events and community programs. It includes map search, offer reservations and redemption passes, program participation, visitor and local profiles, footprints, messaging and business tools. Some features require sign-in, verification or approval.

budapest.app is not a tour operator and does not become the organiser of member-created programs. External event organisers and businesses remain responsible for their own services. Clearly labelled demo entries illustrate the service and are not real business commitments.

Businesses publish offer listings in the budapest.app web partner portal and use it to manage stock, prices, time windows and reservations. A dedicated partner application is being developed for the same tasks and is not yet available. At launch, we will provide information about available functions and any additional terms.

4. Offers, prices and payment

Offer pages show the business, description, HUF price, stock, validity and collection window. Other currencies are approximate conversions. The offer and confirmed reservation establish the applicable details.

Reservations do not include an online purchase-price payment or card charge. You pay the business on site using its accepted methods; it issues the receipt or invoice. The business is the seller or service provider, not Easynet Kft. Your transaction with it is governed by the offer, the circumstances of performance and mandatory law.

Reservations do not remove mandatory withdrawal, warranty or other consumer rights. Raise product, allergen, quality and on-site payment issues with the business; our support handles our own platform service.

5. Reservation, redemption and cancellation

A reservation succeeds when the system confirms it and issues a pass. After a network error or uncertain result, check your passes. Protect the QR or short code and present it during the collection window. A pass can be redeemed once.

You can cancel through the interface until the deadline shown on the pass. Expired, cancelled or redeemed passes cannot be used for another collection. Repeated no-shows or misuse may cause proportionate reservation restrictions; disputed cases can be reviewed.

Report fulfilment failures, inaccurate offers or redemption problems promptly. As we do not collect the purchase price, on-site payment disputes are settled with the business. This does not limit our own liability or your remedies.

6. Programs, meetings and verification

The host is responsible for the program description, capacity, time, meeting point and communicating changes. Participation is confirmed automatically or by host approval according to the program’s rules. The precise meeting location and group chat are restricted to authorised participants.

You decide whether to attend or meet another member. Respect others’ boundaries and safety. A verification badge reflects a completed check, not government identity verification, a background check or a safety guarantee. Call 112 in an emergency; the contact form is not an emergency channel.

7. Content and licence

Only share content you have permission to use. You retain your rights and grant a non-exclusive, royalty-free licence necessary to store, technically adapt, moderate, display to your chosen audience and share content as you request through budapest.app.

This is not blanket permission for external advertising. The licence ends on removal to the extent no longer needed, except lawful evidence retention and earlier transmissions. We cannot retrieve copies made outside the service. Separately displayed conditions also apply to AI-assisted event submissions.

8. Community rules

Harassment, threats, hate, fraud, impersonation, unauthorised disclosure of personal information, unsolicited commercial approaches and spam are prohibited. Pornographic, exploitative or child-endangering material, unlawful goods or services, and infringement of others’ rights are prohibited.

Do not manipulate reservations, codes, reports or permissions, bypass access controls, collect data without authority or overload the system. Publish commercial offers through the authorised partner features. Safety information: https://budapest.app/safety.

9. Reports and review

Use the Report action attached to content or a profile, or email support@budapest.app if you cannot access it. Identify the content or link, explain the issue and relevant circumstances. For illegality notices, explain why you consider it unlawful and confirm good faith.

Automated filters and human moderation may hold or remove content, limit features or suspend accounts for serious or repeated breaches. Action must be proportionate; we provide reasons and remedy information as permitted by law.

The decision shows any deadline for the in-app appeal. You can also ask support for human review; an interface deadline does not restrict a complaint or remedy available under law. Blocking, hiding and reporting have different effects and do not automatically cancel existing reservations or lawful retention.

10. User and partner fees

Current basic consumer features have no platform fee. New paid services require advance, clear disclosure and the applicable acceptance; browsing or contacting us does not create a subscription.

Businesses have separate Partner terms. The first 10 approved participating businesses receive founding-partner status with a permanent HUF 0 system-use fee. Applying alone does not reserve a place; approval and the business portal confirm entitlement.

11. External services and Zsákmány

Maps, sign-in, notifications and further event details may involve external services, whose terms also apply on their own surfaces. The connected Zsákmány system may handle reservations for Zsákmány-origin offers; processing is explained in our privacy notice.

Common ownership of Zsákmány and Freelove does not create a shared account or incorporate their features into this contract. budapest.app is separate from Freelove’s dating service.

12. Availability and liability

We operate with reasonable care, but maintenance, network or provider failures may interrupt availability. We do not promise particular offers, attendance, guest numbers or meeting outcomes. You bear your device and connectivity costs.

We remain responsible for our own contractual breaches and lawful operation under applicable law. We do not exclude liability for intentional harm, harm to life, physical integrity or health, or other mandatory liability. Businesses and hosts are responsible for their own fulfilment; this does not excuse our own obligations.

13. Ending your account and contract

Accounts are open-ended. You can stop using the service and request account deletion in Settings. Access ends and final deletion runs after 30 days, subject to the privacy notice’s exceptions. Outstanding reservations and business obligations must be resolved.

We may restrict or terminate an account for illegality, serious or repeated breaches, security risks or lawful orders, proportionately and under applicable notice, reasons and review rules. Termination does not remove accrued mandatory consumer rights.

14. Complaints and dispute resolution

Send formal complaints to support@budapest.app or Easynet Kft., 1139 Budapest, Petneházy utca 37–47. E. lépcsőház, I. emelet 1., Hungary. You can also choose Complaint on the contact form. Explain the issue, relevant reservation or case ID and the remedy requested. We generally give a substantive, reasoned response to written consumer complaints within 30 days and retain the complaint and response for 3 years. Privacy requests follow the separate privacy-notice deadlines.

We promptly acknowledge complaints submitted through the contact form by email.

You can approach the competent conciliation body for your place of residence or stay. Hungarian directory: https://bekeltetes.hu. The body for our registered office is the Budapest Conciliation Board: 1016 Budapest, Krisztina krt. 99.; post: 1253 Budapest, Pf. 10.; bekelteto.testulet@bkik.hu; https://bekeltet.bkik.hu. We must cooperate as required by law.

You may also contact a consumer authority, the NAIH for privacy issues or a court. Hungarian governing law does not remove mandatory consumer protection in your country of habitual residence or limit legally competent forums.

15. Changes to the terms

The date and version identify these terms. We give appropriate advance notice of material changes and request renewed acceptance where required. Changes cannot impose retrospective payment obligations or remove accrued mandatory rights. You can close your account if you no longer wish to use the service. Hungarian, English and German versions are intended to convey the same terms.